Bajaj Allianz General Insurance launches
#TweetInsurance
Digitalisation is future. Today, with the help of this the world has become small and the accessibility has increased . Every company by harnessing the maximum of this technology is striving to reach to its customers at the earliest and serve
the best.
In the same
process Bajaj Allianz General Insurance– The leading Insurance company of India, launched on 23rd May, industry’s first Twitter based
insurance platform called #TweetInsurance.
The company
has developed this platform in sync with the its focus on harnessing the power
of digital technology to provide hassle-free
customer experience. They believe this first-of-its-kind
innovation promises customer centricity and services like never before. This
innovative platform will aim to offer convenience to company’s customers and
non-customers alike in getting insurance information and services instantly by
simply sending a tweet at the Bajaj Allianz Twitter handle with relevant
hashtags.
Process:
The user would
be required just to tweet @BajajAllianz
#TweetInsurance. This will provide the user a list of services that can be
availed on Twitter and the replies and updates would go via Direct Message to
the user’s Twitter handle. The services that one can avail include the
following:
·
Getting premium quotes on various
products
·
Getting instant information about branch
and network hospital locations
·
Getting a status update about a claim or
policy
·
Knowing claims procedure details
·
Getting your policy soft copy
·
Buying insurance online
How #TweetInsurance works
· Anyone with a Twitter account can follow @BajajAllianz and send a tweet with #TweetInsurance to get started
· Every service has been given a unique hashtag that the customer can use
· Replies/updates go via DM (private message), ensuring that there is no violation of privacy
· This service does not require pre-registration, making it instantly accessible
The process is in detail explained in the You tube Video : #TweetInsurance
Commenting on the launch, Mr.
Tapan Singhel, MD and CEO, Bajaj Allianz General Insurance, said,
“Technology has been a great enabler for the insurance industry, especially in
the general insurance space given that the touch points with our customers are
numerous in terms of service delivery. The need of the hour is customer-centric
innovations that provide real time service to our customers. At Bajaj Allianz
General Insurance, it has been our constant endeavour to aggressively leverage
technology to bring in enhanced customer experience and transparency. #TweetInsurance is yet another step in
this direction.”
Mr. Singhel added, “With Indians becoming more and more
informed and connected, the aim is to consistently modernize communication
channels and deliver the right solutions and assistance instantly. This
initiative makes a digital channel of engagement an integral part in redefining
our relationship with customers.”
More about Bajaj Allianz General Insurance
Bajaj Allianz
General Insurance is a joint venture between Allianz SE, the world’s leading
insurer, and Bajaj Finserv
Limited. Allianz SE is a leading insurance conglomerate globally and one of the
largest asset managers in the world. Bajaj Allianz General Insurance is one of
the leading private general insurance companies in India. The Company offers
various general insurance products like motor insurance, home insurance, health
insurance, travel insurance and also unique insurance plans such as wedding
insurance, event Insurance, film insurance. Bajaj Allianz has received iAAA rating,
from ICRA Limited, an associate of Moody's Investors Service for ten
consecutive years. This rating indicates highest claims paying ability and a
fundamentally strong position. The Company began its operations in 2001 and
today has a presence in over 200 towns and cities in India. The Company has
been constantly expanding its operations to be close to its customers.
The company can be reached at https://www.bajajallianz.com/ or on its toll free no. 1800-209-0144
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